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Terms and Conditions

Startklar. Complete business websites at a fixed price.

The following terms and conditions (the “Terms”) apply to the business relations between “Зона 2 Технолоджис” ЕООД (Zone 2 Technologies Ltd), a Bulgarian single-member limited liability company, registered in the Bulgarian Commercial Register under UIC 206921440 and VAT number BG206921440, with seat and management address at Bulgaria, Sofia 1000, Izgrev region, Iztok district, 6 Dr. Lyuben Rusev Str., fl. 5, ap. 81 (“Zone 2 Technologies”, “We”, “Us”, or “Our”), and its clients (the “Client”, “You”, or “Your”), regarding the provision of the Service as defined below.

1. Definitions

“Website” means https://startklar.site and any associated subdomains, including the German-language version at https://startklar.site/de and the Bulgarian-language version at https://startklar.site/bg.

“Service” means the products and services offered by Zone 2 Technologies through the Website under the Startklar brand: the Package, Add-ons, and Monthly Plans.

“Package” means the website build package named “The Startklar website” described in Section 2.

“Client Website” means the website We design, write, and build for You under the Package.

“Add-on” means an additional deliverable listed in Section 2(3), booked at the price displayed on the Website.

“Monthly Plan” means one of the recurring services described in Section 9: Hosting, Grow, Lead, or Google Ads management.

“Intro Call” means a free introductory call of approximately 20 minutes, at which You and Zone 2 Technologies establish what Your website needs and when Your Kickoff can take place. It carries no charge and no obligation on either side, including no obligation on Us to send an Offer. On the Intro Call You provide information about the business to be carried out through the website and Your billing details, and We verify that You are not a Consumer, since the Service is offered only to legal entities and to natural persons acting in the course of their trade, business, or professional activity.

“Offer” means the written offer We send You after the Intro Call, setting out the Content Blocks We propose for the Client Website, the price of the Package and any Add-ons, and these Terms. The Offer is valid for one month from its dispatch, unless it states otherwise.

“Kickoff” means the meeting about Your business, Your customers, and Your goals, at which We present the designs of the Client Website prepared from Your answers and You choose Your design, and at which the Startklar Date is agreed. It is Your only required meeting.

“Build Days” means the five Business Days following the day of the Kickoff, reserved for the build of Your Client Website.

“Preview Link” means the private URL on which the Client Website is available to You during the build and after Handover, before Go-Live.

“Startklar” means the contractual state of the Client Website at Handover: complete on the Preview Link and not yet public. The Client Website goes live only after Your Go-Ahead.

“Startklar Date” means the last of the Build Days, agreed with You at the Kickoff: the day by whose end the Client Website is Startklar on the Preview Link.

“Handover” means the delivery of the Startklar Client Website on the Startklar Date, including the 30-minute introduction to the Editing System.

“Revision Round” means one consolidated round of change requests after Handover, as described in Section 6.

“Go-Ahead” means Your confirmation, after Your review and after You have filled in Your legal pages, that We may take the Client Website live. The German version of the Website calls this “Freigabe”, the Bulgarian version “Одобрение”.

“Go-Live” means the publication of the Client Website on Your domain following Your Go-Ahead.

“Content Block” means a section of the Client Website, such as the hero, services, FAQ, or contact section. A Content Block presents content; interactive functionality beyond the presentation of content is not part of a Content Block (Section 2(4)). The Content Block is the unit in which the scope of the Package is measured. Content Blocks are arranged across the pages of the Client Website. A Content Block counts once toward the scope of the Package, regardless of how many pages of the Client Website it appears on. The page structure around the Content Blocks is included in the Package and is neither separately measured nor charged. The additional subpage Add-on (Section 2(3)) prices the Content Blocks it comprises, not the page itself. The contact form included under Section 2(2) is not a Content Block and does not count toward the number of Content Blocks.

“Editing System” means the content editing system built into the Client Website, with which You change content and create pages Yourself. Its design and user interface are predefined and uniform across Client Websites.

“Business Day” means Monday to Friday, excluding public holidays in Sofia, Bulgaria.

“Agreement” means the contract between You and Zone 2 Technologies regarding the Service, formed as described in Section 3.

“Consumer” means any natural person who acquires goods or uses services that are not intended for the carrying out of a commercial or professional activity, and any natural person who, as a party to a contract under the Bulgarian Consumer Protection Act, acts outside the scope of their commercial or professional activity.

“Confidential Information” means information provided by one party to the other concerning the business, clients, suppliers, finances, source code, repositories, know-how, pricing, business plans and strategies, methods of work, or other areas of the party’s business, whether or not listed here, excluding information in the public domain, information required to be disclosed by any court or regulatory authority, or information already in the possession of the receiving party.

“Intellectual Property Rights” means copyright, rights in or relating to databases, patent rights, designs and registered designs, trademarks, rights relating to Confidential Information, and other intellectual property rights (registered or unregistered) throughout the world.

2. The Service

(1) Startklar is a productized website service: We deliver a complete business website at a fixed price, Startklar on the Preview Link on the Startklar Date, five Business Days after the Kickoff, with no required involvement from You beyond the Kickoff.

(2) The Package includes:

(3) The following Add-ons are available at the prices displayed on the Website: additional Content Block, additional subpage comprising up to six Content Blocks, blog area (Section 9(2)), additional Revision Round, additional language version, analytics tool consultation and setup, Google Business Profile setup, AI visibility deep optimization, and Google Ads setup including conversion tracking (Section 10). The additional language version Add-on may be booked no more than twice per Client Website. Further language versions are not part of the Package or the Add-ons and are subject to a separate quote.

(4) Not included in the Package or the Add-ons are online shops, booking systems, newsletter integrations, customer portals, web applications, and AI features such as chatbots. Nor are interactive functions beyond the presentation of content, apart from the contact form included under Section 2(2), such as search, filtering, calculators, configurators, logins, or file uploads; the migration of content from an existing website; the setup or maintenance of email mailboxes; and the transfer of a domain from another provider. We prepare a separate quote for such work on request.

(5) The Editing System is provided as a standard component: its design and user interface are predefined and are not subject to individual customization or change requests.

(6) The Service does not include legal advice (Section 11(4)) and does not include any guaranteed ranking, traffic level, number of inquiries, or business result (Section 13).

(7) The principal obligation under the Package is the delivery of the Client Website, Startklar on the Preview Link. The principal obligation under each Monthly Plan is the deliverable set out for it in Section 9. All other obligations of Zone 2 Technologies are ancillary in character.

3. Booking, Payment, and Formation of the Agreement

(1) The path into the Service begins with a free Intro Call. After the Intro Call We send You the Offer. If You accept the Offer within its validity period, We send You a booking confirmation and a payment request for the Package and any Add-ons booked with it.

(2) The Package fee is due in full at booking. The Agreement is formed when Your payment completes. Your payment firmly reserves Your place in Our build schedule. If payment is not received within two weeks of the booking confirmation, the booking is cancelled automatically. After a cancelled booking, a new offer request is made and a new offer is sent.

(3) All work before the Kickoff, namely the questionnaire, its evaluation, and the preparation of the Kickoff described in Section 5, begins only after payment.

(4) You are responsible for verifying the accuracy of the details You provide, including Your email address and the information You give in the questionnaire and the Kickoff.

(5) Capacity and authority: By completing Your payment, You represent and warrant that You are at least 18 years old and have full legal capacity to enter into this Agreement, and that where You book on behalf of a company or other legal entity, You have the authority to bind that entity to these Terms. Where You act in the course of a trade, business, craft, or profession (including as an entrepreneur within the meaning of Article 760a of the Bulgarian Commerce Act), You are not a Consumer, and consumer-specific statutory provisions do not apply to You.

(6) Add-ons may be booked together with the Package or later. Monthly Plans are booked as described in Section 9.

4. Prices, VAT, and Payment

(1) The prices for the Package, the Add-ons, and the Monthly Plans are those stated in the individual Offer sent to the Client. Where the Offer does not expressly state a price for a particular service or Add-on, the prices displayed on the Website at the time the Client places the booking apply. All prices are in Euro (EUR).

(2) Prices are exclusive of VAT. VAT is added where applicable, in accordance with Bulgarian and EU tax legislation.

(3) Payment is made by the method offered at booking, such as bank transfer or a secure payment link. Where payments are processed by a third-party payment provider, Your card details are handled directly by that provider and never reach Our servers.

(4) Monthly Plan fees are billed monthly, in advance.

(5) Chargebacks: If You initiate a chargeback, reversal, or payment dispute with Your card issuer or bank in respect of Service that has been provided, or without first attempting in good faith to resolve the matter with Us in accordance with Section 28, We reserve the right to: (i) treat the chargeback as a material breach of these Terms; (ii) suspend or terminate outstanding parts of the Service; and (iii) recover from You any amounts charged back, together with any bank or processor fees directly incurred by Us in contesting the chargeback.

(6) Late payment: if a payment is not received by its due date, We may charge interest of 1% per month on the overdue amount. For Monthly Plans, We may suspend or end the affected plan after written notice setting a payment period of 7 days (Section 9(8)).

(7) Fee changes for Monthly Plans: We may change Monthly Plan fees with at least 30 days’ written notice by email. A changed fee takes effect from the next monthly billing period after the notice period expires, and not before the end of Your minimum term. Fee changes never apply retroactively. One-time prices for the Package and the Add-ons are as displayed at booking.

(8) Your own costs: You bear the registration and renewal fees for Your domain and the fees of third-party services You book directly, such as the consent banner provider and Your Google Ads budget. You are responsible for Your own taxes.

5. The Kickoff and the Build Days

(1) After booking and payment You receive a short questionnaire. Once Your answers arrive, We propose Kickoff days and You choose one. Your questionnaire answers and the Intro Call are the basis on which We prepare the Kickoff and the designs presented there.

(2) At the Kickoff We discuss Your business, Your customers, and Your goals, We present the designs of the Client Website prepared from Your answers, and You choose Your design. The Kickoff concludes with Your design choice. The Startklar Date is agreed at the Kickoff. The Kickoff is Your only required meeting.

(3) The scope of the build is the scope set out in the Offer (Section 3(1)). If the Kickoff shows that Your Client Website needs more than the booked scope, We agree the additional Add-ons with You in writing before the Build Days begin. The Startklar Date agreed at the Kickoff relates to the scope booked at that time.

(4) After the Kickoff We confirm to You in writing the design You chose, the Content Blocks agreed, and the Startklar Date. That confirmation is the reference for the build and for the Revision Round (Section 6(3)).

(5) The build starts directly after the Kickoff. On the five Build Days We write, design, build, optimize, and test the Client Website without required involvement from You. During the build the Client Website is visible on Your Preview Link. You may send notes at any time; You do not have to. The design You choose at the Kickoff is the basis of the build. We take Your notes into account where they fit that design and the booked scope and do not endanger the Startklar Date; notes going beyond that are dealt with in the Revision Round (Section 6) or, where they exceed the booked scope, by separate agreement.

(6) By the end of the Startklar Date the Client Website is Startklar on the Preview Link and We conduct the Handover (Section 6).

(7) If the Kickoff cannot take place on the agreed day for reasons on Your side, We agree a new Kickoff day and Build Days with You. The same applies if the Kickoff takes place but You do not choose a design in it: We agree a further Kickoff session with You, and the Build Days follow that session. The Startklar Date and the Deadline Guarantee (Section 7) then attach to the new Build Days.

(8) Once the Kickoff has concluded with Your design choice, meeting the Startklar Date depends on Us alone.

6. Handover, Revision Round, and Go-Live

(1) At Handover You receive the Startklar Client Website on the Preview Link and the 30-minute introduction to the Editing System. Startklar means complete but not public: the Client Website does not go live without Your Go-Ahead.

(2) After Handover You review the Client Website. One consolidated Revision Round is included in the Package: You collect Your change requests and We apply them in one pass, provided Your requests reach Us within 14 days of Handover. Further rounds are charged separately at the prices displayed on the Website. The work is deemed accepted without objections if, within 14 days of the handover of the website, the Client does not submit a written and consolidated list of specific defects.

(3) The Revision Round covers change requests within the scope of the Package and within the design You chose at the Kickoff, as confirmed under Section 5(4). Change requests concern the Content Blocks as delivered: their copy, their images, and their arrangement. Replacing that design, or rebuilding the Client Website on a different design, is not part of a Revision Round, neither the included one nor an additional one, and is subject to a separate quote. The same applies to a complete rewrite of the delivered copy and to a complete replacement of the delivered photo set. Content Blocks beyond the booked scope are booked as the corresponding Add-on. The Revision Round is distinct from the correction of defects: defects are remedied under Section 12 and do not consume the Revision Round.

(4) Before Go-Live You fill in Your legal pages (Section 11(4)). We take the Client Website live only after You confirm that Your legal pages are complete and give Your Go-Ahead.

(5) The timing of the Go-Ahead is Yours. The Client Website remains available to You on the Preview Link until Go-Live.

7. The Deadline Guarantee

(1) If the Client Website is not Startklar on the Preview Link on the Startklar Date, We pay You €500 as a contractual penalty.

(2) The guarantee applies once the Kickoff has taken place (Section 5(7) and 5(8)). From that point, meeting the Startklar Date depends on Us alone.

(3) The payment is made to Your original payment method within 14 days of the missed Startklar Date.

(4) The Deadline Guarantee is agreed as an exclusive contractual penalty. It constitutes the sole and final compensation for all damages (direct and indirect, including lost profits) arising from the Contractor’s delay. With the payment of the penalty the Client is deemed fully compensated and has no right to claim compensation for greater damages under Article 92(1), second sentence, of the Bulgarian Obligations and Contracts Act or statutory interest under Article 86(1) of that act. This limitation does not apply in cases of intent or gross negligence on the Contractor’s part under Article 94 of that act. In the event of delay You are entitled to terminate the contract with 30 days’ notice as provided in Section 21, since non-performance within a 30-day period set by notice would be a material breach of the Agreement.

8. The Ownership Guarantee

(1) Your domain is registered in Your name from the start. The content and code of the Client Website belong to You from day one, as set out in Section 14.

(2) On request, We release the code and content of the Client Website to You at any time, free of charge: the code in a transferable repository, the content as a full export.

(3) The move of the released code and content to another host or provider is carried out by You or Your new provider. The Client Website is built on open, standard technology so that any web developer can carry it forward.

9. Monthly Plans

(1) Hosting: operation of the Client Website on Our infrastructure, including SSL certificate, backups, monitoring, and system updates. Included are 50 GB of traffic per month and 10 GB of storage for images and files. If Your website consistently needs more, We propose an upgrade before anything about Your plan changes.

(2) Grow (requires Hosting): SEO keyword tracking and ongoing optimization, one new piece of content per month (a page or a blog post, up to 3,000 words each; a blog post requires the blog area Add-on under Section 2(3), which is not included in Grow), and a monthly report covering rankings, load time, and inquiries.

(3) Lead (requires Hosting): everything in Grow, two new pieces of content per month (up to 3,000 words each, on the terms of Section 9(2)), ongoing Google Business Profile management, and a monthly strategy call.

(4) Google Ads management: as described in Section 10.

(5) Term and cancellation: each Monthly Plan has a minimum term of 3 months. After the minimum term it continues monthly and can be cancelled by either party with 30 days’ notice, effective at the end of a monthly billing period. Cancellation is made by email to hello@startklar.site.

(6) First month of Grow: the Grow deliverables for the first month after Go-Live are included with every Package at no charge; Hosting is payable from month 1. Continuing Grow after the included month is optional. If You continue, the Grow plan begins with its minimum term under paragraph (5).

(7) Dependencies: Grow, Lead, and Google Ads management require an active Hosting plan. If Hosting ends, these plans end at the same time. After the end of Hosting We no longer operate the Client Website; We release code and content in accordance with Section 8, and the move is carried out by You or Your new provider.

(8) Non-payment: if a Monthly Plan fee remains unpaid after written notice setting a payment period of 7 days, We may suspend the affected Monthly Plan until payment is made or end it under Section 4(6). Statutory rights of both parties remain unaffected.

(9) Backups: We back up hosted Client Websites as part of Hosting. We are not liable for loss of data arising from factors outside the scope of the backup, including changes made after the most recent backup or interruptions at Our infrastructure provider.

(10) Support: support is provided by email to hello@startklar.site, on Business Days. We make reasonable efforts to respond; We do not commit to any response or resolution time. Support is limited to problems of the Service itself and does not include training, consulting, or work beyond the booked scope. Prioritization is at Our discretion.

(11) Service-level exclusions: no service commitment of any kind applies to (i) problems arising from Your content or configuration, (ii) outages of third-party services, (iii) problems on Your side, such as internet connectivity or browser compatibility, (iv) problems arising from Your failure to meet Your obligations, including non-payment or unauthorized changes, and (v) unavailability during updates or maintenance.

(12) Evolution of the Service: the specific functions and capabilities of the Editing System and Our hosting infrastructure may evolve over time at Our discretion. System updates under Hosting keep the Client Website operational and secure; beyond that, updates, improvements, or new functions are provided at Our exclusive discretion and do not constitute a commitment to ongoing development.

(13) Our liability in connection with the Monthly Plans and the service levels in this Section is governed by Section 17.

10. Google Ads

(1) Setup: campaign structure, search-term and negative-keyword strategy, conversion tracking down to the inquiry, and the technical setup of the required consent banner. The scope covers search ads on Google with up to three campaigns in one ad account. Banner, YouTube, and shopping ads are quoted separately.

(2) The setup requires Hosting with Us, because the conversion tracking is built into the Client Website and counts inquiries through the contact form.

(3) The consent banner service behind the banner is booked by You directly with its provider and paid by You to that provider.

(4) Management: ongoing search-term hygiene, optimization, and a monthly report including cost per inquiry, for the campaigns from the setup and ad budgets up to €2,500 per month. Larger budgets are quoted separately. Management requires the Google Ads setup and Hosting, and runs under the terms of Section 9(5).

(5) Your ad budget is paid by You directly to Google and is not part of Our fees. We recommend a budget from approximately €1,000 per month.

(6) We do not guarantee any advertising result, including impressions, clicks, cost per inquiry, or number of inquiries (Section 13).

11. Your Obligations and Materials

(1) You take part in the Kickoff and provide the information about Your business needed for the build. After the Kickoff, no further involvement from You is required for the Client Website to become Startklar.

(2) For materials You provide (such as photos, logos, or texts), You warrant that You hold the necessary rights and that Our use of them for the Client Website infringes no third-party rights. For photos showing identifiable people, You confirm that the persons shown have consented to the use. You provide Your materials in a usable form. From the material available We select and place the images the design of Your Content Blocks calls for; sorting, editing, or reworking Your material beyond that is not included.

(3) Stock photos We provide are licensed for use on the Client Website and remain subject to the license terms of the respective stock library.

(4) Legal pages: You provide the content of Your legal pages (such as legal notice and privacy policy) Yourself, because it is legally Your responsibility and depends on Your country and business. We prepare the pages technically, but We do not author legal texts and do not provide legal advice. Go-Live takes place only after You confirm that Your legal pages are complete (Section 6(4)).

(5) The copy of the Client Website is written from Your statements in the questionnaire and the Kickoff. Reviewing this copy before Go-Live is Your responsibility, and Your review covers the complete copy, not only the factual statements about Your business (such as services, prices, qualifications, and contact details). With Your Go-Ahead You approve the delivered copy in full. We are not responsible for statements You have confirmed or left uncorrected at Your Go-Ahead. Your Go-Ahead affects neither the Revision Round under Section 6(2) and 6(3) nor Your rights in respect of defects under Section 12.

(6) You comply with the laws applicable to Your business and hold the licenses, permits, and authorizations required for offering Your products or services.

(7) Account security: You keep credentials for the Editing System and the Preview Link secure, give access only to authorized persons, and notify Us immediately at hello@startklar.site of any suspected unauthorized access. You are responsible for incidents arising from Your handling of credentials.

(8) Conduct: You do not use the Client Website or Our infrastructure for unlawful purposes and do not interfere with or disrupt the operation of Our infrastructure. Changes You or third parties acting for You make outside the Editing System, for example DNS or code changes, are Your responsibility; We are not responsible for problems resulting from them.

(9) Acts and omissions of persons You give access to or who act on Your behalf count as Yours.

12. Defects and Statutory Rights

(1) A defect is a deviation of the Client Website from the agreed scope or a technical fault. A change request is not a defect.

(2) We remedy defects within a reasonable time, free of charge. Defect remediation does not consume the Revision Round.

(3) You notify Us of a hidden or newly arising defect within 7 days of discovering it. Otherwise the Client Website is deemed accepted with respect to that defect, unless the defect persists, and We are not liable for damage resulting from delayed notification.

(4) Your statutory warranty rights remain unaffected. Report defects to hello@startklar.site.

13. Service Limitations and Disclaimers

(1) No guaranteed outcomes: We build the Client Website so that search engines and AI assistants can read it reliably, and We work on Your visibility under the plans and add-ons You book. We do not guarantee any specific ranking, AI citation, traffic level, number of inquiries, or business result. The behavior of search engines, AI providers, and advertising platforms is outside Our control.

(2) Third-party dependencies: the Service relies on third-party providers, including Our hosting infrastructure provider and, where booked, Google (advertising, Business Profile) and the consent banner provider. Outages, limitations, or changes in these providers’ services may temporarily affect the Service.

(3) Availability: We use reasonable efforts to maintain availability of hosted Client Websites, without any guarantee of uninterrupted or error-free operation. Availability may be affected by planned or unplanned maintenance, force majeure events, third-party providers, or Your failure to meet Your obligations. We may perform maintenance at any time without prior notice. No service level commitment is given unless expressly agreed in writing.

(4) Content changes You make in the Editing System are Your responsibility. Changes are versioned, and earlier states can be restored.

14. Intellectual Property

(1) Your rights: the code and content created specifically for You under the Package belong to You from the moment they come into existence, provided You have paid in full the amounts due under the Agreement. Your domain is registered in Your name.

(2) Pre-existing components: general tools, libraries, and components not created specifically for You remain the property of their respective rights holders or Us. They are licensed to You to the extent needed to use, modify, and further develop the Client Website; open-source components come under their respective licenses.

(3) Licensed stock photos are governed by Section 11(3).

(4) Our rights: all Intellectual Property Rights in the Website and the Startklar brand remain the property of Zone 2 Technologies. We may use anonymized, aggregated information derived from Our operations for analytical and improvement purposes.

(5) You may not use automated tools or bots to access the Website, copy or imitate the Website or the Startklar brand, or resell the Service without Our prior written consent. You may not use Zone 2 Technologies’ or Startklar’s name, brand, or logo in Your marketing, advertising, or public materials without Our prior written consent.

(6) Reference and case studies: after Go-Live, We may present the Client Website as a reference and case study on the Website and in Our marketing materials, including Your name, logo, screenshots of the Client Website, a link to it, and factual project details such as the scope and timeline of the build. Quotes attributed to You or Your team are published only with Your consent.

15. Data Protection

(1) Our handling of Your personal data is described in full in Our Privacy Policy, available at https://startklar.site/privacy-policy.

(2) By accepting these Terms and booking the Service, You acknowledge that You have read Our Privacy Policy and understand how Your personal data is collected, used, stored, and disclosed.

(3) For questions related to data protection, including to exercise Your rights under the GDPR, please contact Us at hello@startklar.site.

16. Data Processing of Content You Provide

(1) The Client Website and the materials You provide may contain personal data of third parties, for example team member names and photos, customer reviews, or inquiries received through a contact form.

(2) With respect to such content, Zone 2 Technologies acts as a Data Processor on Your behalf, within the meaning of Article 4(8) of the GDPR. You remain the Data Controller for that content. Our role is strictly limited to building and, where booked, hosting and maintaining the Client Website.

(3) You warrant that:

(4) We will:

(5) Inquiries submitted through the contact form are forwarded to Your email inbox and are not stored on the Client Website.

(6) This Section 16 constitutes the processor-controller arrangement between the parties in respect of such content. Where Your own regulatory framework requires a more detailed Data Processing Agreement, please contact Us at hello@startklar.site.

(7) Personal data is processed within the EU/EEA. Transfers to third countries take place only under an appropriate mechanism pursuant to Chapter V of the GDPR.

(8) We may decline an instruction that We in good faith consider unlawful. In that case We notify You and the parties discuss a lawful alternative.

(9) Persons authorized to process personal data are bound by confidentiality. Our technical and organizational measures may evolve over time, provided the level of protection is not reduced.

(10) We notify You without undue delay upon becoming aware of a personal data breach affecting content We process for You, with the available information on its nature, the affected categories, and the measures taken.

(11) We forward requests We receive directly from data subjects to You and assist You where reasonably necessary, including with data protection impact assessments, consultations with supervisory authorities, and compliance with Articles 32–36 of the GDPR, at Your cost.

(12) Audits: upon justified written request and no more than once per year, You may request information on compliance with this Section. Audits are limited to the processing activities, take place on reasonable written notice, are conducted in a manner that does not compromise the security or confidentiality of other clients, are carried out by an auditor who is not Our competitor and has signed a confidentiality undertaking, and are at Your cost. Certifications or independent audit reports may substitute an audit. We may refuse or postpone an audit that creates a disproportionate risk for the security of Our systems or the disclosure of trade secrets.

(13) At the end of Hosting, We release code and content in accordance with Section 8 and thereafter delete remaining copies from Our systems. Our liability under this Section is subject to Section 17. We remain responsible for Our sub-processors within those limits.

17. Liability

(1) Zone 2 Technologies does not carry responsibility for the way You use the Client Website or the Service, nor for any material or non-material, direct, indirect, or incidental losses and/or damages arising as a result of Your actions, decisions, content, or Your relations with Your customers.

(2) Although Zone 2 Technologies aims to provide the Service to a high professional standard, neither it, nor its subsidiaries, agents, officers, or affiliates accept any liability for: (i) any inaccuracy or misleading information provided by You in the questionnaire, the Kickoff, in the course of the Service, or to Your customers, (ii) any loss or corruption of data caused by Your mishandling of access credentials, the Preview Link, or the Editing System, (iii) any loss of profit, revenue, or goodwill, (iv) any indirect, special, or consequential loss arising from any breach of these Terms by You, (v) temporary or prolonged unavailability of hosted Client Websites, including interruptions, delays, or suspension of operation, regardless of cause, except in the cases under paragraph (5) and except where the unavailability is a direct result of Our failure to perform Our Hosting obligations under Section 9, or (vi) problems arising from third-party services, APIs, or integrations used by the Client Website or the Service, including but not limited to interruptions, delays, or errors at Our hosting, DNS, email delivery, advertising, or consent banner providers.

(3) Except to the extent that they are expressly set out in the imperative clauses of the relevant legislation, no conditions, warranties, or other terms shall apply to the Service.

(4) Zone 2 Technologies’ liability arising from or in connection with these Terms, other than in cases of delay under Section 7, is limited to compensation for foreseeable, typical contractual damages, excluding lost profits in all cases, and shall not exceed, for each individual claim, fifty percent (50%) of the fees paid by You in the three (3) months immediately preceding the event giving rise to the claim, and for the Agreement as a whole, one hundred percent (100%) of the fees paid by You in the three (3) months immediately preceding the first claim.

(5) The limitations and exclusions of liability in this Section apply, to the extent permitted by applicable law, to every kind of liability, contractual and non-contractual alike. They do not apply in cases of intent or gross negligence on Our part.

(6) To the extent Our liability is excluded or limited, the same applies to the personal liability of Our legal representatives, employees, and persons engaged in the performance of the Service.

18. Confidentiality

(1) Each party shall keep the other party’s Confidential Information strictly confidential, use it only for the purposes of these Terms, and not disclose it to any third party, except as permitted by these Terms or required by law.

(2) For the avoidance of doubt, the business information You share in the questionnaire and the Kickoff, and any non-public materials You provide for the Client Website, constitute Your Confidential Information. Content published on the Client Website at Your Go-Ahead is no longer confidential.

(3) Either party may disclose Confidential Information to legal and professional advisors, and to employees, contractors, and consultants who need to know it and are bound by confidentiality obligations.

(4) Where administrative or judicial authorities demand disclosure under a legal obligation, the confidentiality obligation does not apply. The party concerned informs the other party within 24 hours of learning of the act requesting disclosure, where permitted, and identifies the information as confidential to the receiving authority.

(5) This clause shall continue notwithstanding termination of these Terms or any Agreement, for as long as the information keeps its confidential character and has not lawfully become public.

19. Professional Nature of the Service

The Service is intended solely for legal entities and for natural persons acting in the course of their trade, business, or professional activity. It is not offered to Consumers.

20. Indemnity

(1) You shall indemnify, defend, and hold harmless Zone 2 Technologies, its officers, employees, agents, and sub-processors from and against any and all third-party claims, proceedings, losses, damages, liabilities, fines, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

(2) We notify You promptly in writing of any claim for which indemnification is sought, provide reasonable assistance in the defense at Your cost, and allow You to control the defense and settlement, provided You do not settle a claim in a way that admits liability on Our behalf or imposes obligations on Us without Our prior written consent.

(3) Our right to indemnification under this Section is without prejudice to any other rights or remedies available to Us under these Terms or applicable law. This Section survives termination of the Agreement.

21. Termination

(1) The Agreement regarding the Package ends when the Package has been fully performed. Monthly Plans end in accordance with Section 9(5) and 9(7).

(2) Either party may terminate the Agreement for material breach by the other party that remains unremedied within thirty (30) days after written notice, and immediately if the other party becomes insolvent, enters liquidation, or is subject to insolvency proceedings.

(3) We may end Hosting and the Monthly Plans that depend on it immediately if the Client Website is used for fraudulent or illegal activity, creates an immediate security risk for Us, Our infrastructure, or its users, or where termination is required by law or a court decision, and with 7 days’ written notice if You breach Your obligations under Section 11.

(4) A breach concerning Confidential Information or the other party’s Intellectual Property Rights counts as a material breach.

(5) Termination does not affect accrued rights or any provision intended to survive termination, including Sections 14 (Intellectual Property), 16 (Data Processing), 17 (Liability), 18 (Confidentiality), 20 (Indemnity), and 25 (Law and Jurisdiction). Termination does not release You from paying amounts due at the date of termination. The release of code and content under Section 8 remains available to You after termination.

22. Force Majeure

(1) Neither party shall be liable for breach of obligations or termination arising from causes beyond their reasonable control, including but not limited to: natural disasters, terrorism, war, strikes, transport disputes, government actions, epidemic or pandemic, third-party service provider failures, or internet outages. The period for performance of the Agreement by Zone 2 Technologies is suspended while Force Majeure persists. The suspension of the performance period automatically suspends the application of the Deadline Guarantee under Section 7, and the Contractor owes no penalty for the duration of the Force Majeure event.

(2) The affected party promptly notifies the other party of the Force Majeure event, uses reasonable efforts to mitigate its consequences, and resumes performance as soon as reasonably practicable.

(3) If a Force Majeure event continues for more than sixty (60) days, either party may terminate the Agreement without penalties, provided the affected party was not already in default before the Force Majeure event.

23. Assignment

We may assign, transfer, or sub-contract any of Our rights or obligations to any third party at Our discretion without prior notice to You, except where such notice is required by mandatory provisions of applicable law. You may not assign Your rights or obligations under these Terms without Our prior written consent.

24. Entire Agreement

These Terms, together with the Offer and the booking confirmation, represent the entire agreement between the parties regarding the Service and supersede any prior agreements, arrangements, or representations, whether written or oral. You confirm that You have not relied on any representations not expressly set out in these Terms. Nothing in this clause limits liability for fraudulent misrepresentation.

25. Law and Jurisdiction

This Agreement is governed by the law in force in the Republic of Bulgaria, and the parties submit to the exclusive jurisdiction of the competent courts in Sofia, Bulgaria in connection with any dispute hereunder. The parties attempt to resolve disputes through good-faith negotiations before initiating court proceedings.

26. Contact Information

You can contact Us by the following method:

Email: hello@startklar.site

27. Supervisory Bodies

Commission for Personal Data Protection

28. Dispute Resolution

If You have a complaint, claim, or appeal, You may:

29. Amendments

(1) We may amend these Terms at any time. The current version will always be available on the Website with the last amendment date noted below. For an Agreement already formed, the version accepted at booking applies.

(2) These Terms were adopted on July 18, 2026.

30. General Provisions

(1) Severability: if any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect. The parties shall negotiate in good faith to replace the severed provision with a valid, enforceable provision that most closely reflects the parties’ original intent.

(2) No waiver: no failure or delay by either party in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy, nor shall any single or partial exercise preclude any further exercise of that or any other right, power, or remedy.

(3) No third-party beneficiaries: these Terms are for the benefit of the parties only and do not confer any rights or remedies on any third party.

(4) Independent contractors: nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the parties. Neither party has authority to bind the other.

(5) Controlling language: these Terms are adopted in Bulgarian. The English and German versions are translations made in good faith for the Client’s convenience. As the Agreement is governed by Bulgarian law, in the event of any inconsistency or conflict between the Bulgarian version and a translation, the Bulgarian version prevails.

Last Updated: August 12, 2026.